Joined: 01 Feb 2010
Location: USA - CA
|Posted: Mon Jan 31, 2011 8:53 am Post subject: Changes to audio products in IMVUs virtual catalog
|In September 2008, we made an announcement regarding 3D audio products. All audio files submitted to IMVUs virtual catalog were limited to 20 seconds of audio play. At that time, products already in the catalog prior to September 2008 were not affected.
Effective today, we are applying the 20 second limit to ALL audio products in the catalog. Products with audio clips will be limited to 20 seconds of audio no matter when they were added to the catalog. The 20-second limit applies per audio file, and, therefore, also per audio trigger.
Why are we making this change? We are making this change to make the policy consistent for the entire catalog.
Please note that audio players on homepage and products with streaming audio players are not affected by this change.
IMVU members have been purchasing audio products that were submitted to the catalog prior to September 2008. They can continue to use these products; however, the audio play will be limited to 20 seconds. We will issue full refunds for purchases of such products if the purchases were made on or after December 1, 2010. Please file a Help Center Case under the General Support category and include relevant information about the products that you purchased, including the product name and the date you purchased it. Our Customer Care & Education team will issue the credit refund to your account within 7-10 business days. The refunded credits will NOT be deducted from Creators who sold these products.
You can find the items you purchased after December 1st in your Credit Balance Log (under Account Settings - Order History section). Enter 2010-12-01 as the Begin Date to only show activity since December 1st.
(Discussion thread Part I can be found here.)
(Discussion thread Part II can be found here.)
(Discussion thread Part III can be found here.)
Varsha - Sr. Manager Community Experience